Damien A. Winter

About

Damien A. Winter is an IT professional with 15+ years of experience, including more than five years in the U.S. federal government providing IT support. He currently works with the U.S. Department of the Treasury, helping users, stakeholders, and technical teams keep agency systems running.

His background covers deskside and remote support, access administration, operations coordination, and web platforms. He holds a Bachelor of Science in Computer Science (2015) and lives in Sioux Falls, South Dakota.

Highlights

Federal IT support

Five-plus years with the U.S. Department of the Treasury supporting users, systems, and daily operations.

Stakeholder coordination

Works with stakeholders on tickets, access, scheduling, and issue resolution.

Web and platforms

HTML, CSS, JavaScript, CMS work, cPanel/WHM, and AWS fundamentals.

Certified support

Windows 11 Support and CompTIA A+.

Skills

IT Support Windows 11 Active Directory ServiceNow SharePoint Microsoft 365 UI / UX HTML CSS JavaScript CMS Drupal WordPress cPanel / WHM AWS Digital marketing Social media SEO Analytics Content strategy Remote support VMware / Hyper-V

Experience

U.S. Department of the Treasury — IT Specialist

Martinsburg, West Virginia · Remote · 2024 – Present

Provides IT support on assigned Treasury systems, including tickets, access, and day-to-day troubleshooting.
Works with stakeholders and technical teams during updates, migrations, and scheduled maintenance.
Documents issues, assists users, and escalates complex problems through standard procedures.

U.S. Department of the Treasury — IT Systems Specialist

Atlanta, Georgia · 2023 – 2024

Coordinated IT resolutions with stakeholders and supported operations users.
Handled equipment setup, permissions, and SharePoint maintenance.
Tracked error trends and delivered informal system training.

U.S. Department of the Treasury — Identity Theft Analyst

Brookhaven, New York · 2021 – 2022

Processed taxpayer identity-theft claims and related case work.

Claims and operations support

Contract · 2021

Short contract assignments in claims adjudication and operations support.

Systems and access administration

2015 – 2017

User access, role changes, and account reviews for large employee populations.
Licensing inventory and request handling for a corporate program office.
Campaign and template work on an affiliate advertising platform.